Many players have questions about Space XY before they deposit their first euro — here are the honest answers.

Before You Start

  • Check that online gambling is legal in your jurisdiction and you meet the minimum age requirement (usually 18 or 21).
  • Prepare a valid government-issued ID (passport or driver’s license) for verification.
  • Have a payment method ready: credit/debit card, e-wallet (Skrill, Neteller), or bank transfer.
  • Decide on a budget: never deposit money you cannot afford to lose.
  • Understand the bonus terms: wagering requirements, game contributions, and maximum bet limits.
  • Bookmark the casino’s support page for quick access to live chat or email.

Step-by-Step Sign-Up

  1. Click the

    ‘Register’ or ‘Join Now’ button on the homepage.

  2. Fill in your personal details: full name, date of birth, email address, and phone number.
  3. Create a strong username and password. Use a mix of letters, numbers, and symbols.
  4. Select your preferred currency and agree to the terms and conditions.
  5. Check your email for a verification link and click it to activate your account.
  6. Log in and head to the cashier to make your first deposit. Choose a bonus if desired.

Bonus Math

Important: Always read the full bonus terms before claiming. Below is a detailed example of the welcome bonus calculation.

Example Offer: 100% match bonus up to €200 + 50 free spins. Wagering requirement: 40x (deposit + bonus). Game contribution: slots 100%, table games 10%.

Calculation:
Deposit: €100
Bonus: €100 (100% match)
Total playable: €200
Wagering requirement: 40 × (€100 deposit + €100 bonus) = 40 × €200 = €8,000
If you play only slots (100% contribution), you must wager €8,000 before withdrawal.
If you play table games (10% contribution), each €1 bet counts as €0.10 toward wagering. To clear the entire requirement via table games, you would need to wager €80,000 (€8,000 / 0.10).

Expected loss: If the slot RTP is 96%, you lose on average 4% of each bet. Over €8,000 wagered, average loss = 0.04 × €8,000 = €320. That exceeds the bonus value. Note: This is an average; actual results vary.

Payment Methods

Method Deposit Time Withdrawal Time Fees Min/Max
Visa/Mastercard Instant 1–3 business days None €10 / €5,000
Skrill Instant 24 hours None €10 / €10,000
Neteller Instant 24–48 hours None €10 / €10,000
Bank Transfer 1–3 business days 3–7 business days May apply €50 / unlimited
Cryptocurrency (BTC, ETH) Up to 1 hour Up to 24 hours Network fees €20 equivalent / €100,000 equivalent

Safety & Licensing

The casino operates under a license from the government of Curacao. While this provides a baseline of regulation, players from EU/Nordic countries should note that winnings from Curacao-licensed casinos may be subject to local income tax, unlike winnings from MGA or locally licensed operators. Always check your local tax laws.

The site uses 128-bit SSL encryption to protect personal and financial data. Two-factor authentication (2FA) is available for added account security. For mobile play, the casino offers a progressive web app (PWA) that can be launched from your browser — no app store download needed.

Good to Know

The VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Players earn comp points by wagering — typically 1 point per €10 wagered on slots, and 1 point per €50 on table games. Points can be exchanged for bonus credits at a rate of 100 points = €1. Higher tiers unlock faster withdrawals, personal account managers, exclusive promotions, and luxury gifts. Diamond members also get a dedicated VIP host and invitations to live events.

Fix It Fast

  • Problem: Account not verified. Check your email for a verification link. If missing, go to your profile and request a new verification email. If ID documents are pending, upload clear photos of your passport and a recent utility bill.
  • Problem: Withdrawal pending for days. Ensure you have submitted all required documents. Withdrawal times vary by method: e-wallets are fastest (24h), bank transfers take longer. Contact live chat if processing exceeds stated times.
  • Problem: Bonus not credited. Verify you selected the bonus when depositing. Some bonuses require a promo code. Check the bonus history page. If still missing, contact support with your deposit amount.
  • Problem: Game not loading. Clear your browser cache, disable ad blockers, or try a different browser. For mobile issues, ensure your device meets minimum requirements (iOS 12+ or Android 8+).
  • Problem: Self-exclusion or time-out. Go to account settings → Responsible Gaming. You can set deposit limits, session reminders, or activate a temporary self-exclusion. For permanent closure, email support.
  • Problem: Connection drops during play. Check your internet stability. Use a wired connection if possible. If the casino site is blocked in your region, consider using a VPN (check terms first).

FAQ

How do I create an account?

Click the Register button, fill in your details, verify your email, and you’re ready to log in. The whole process takes about 3 minutes.

What is the minimum deposit?

The minimum deposit is €10 for most methods. Cryptocurrency deposits have a minimum of €20 equivalent.

Are there wagering requirements for bonuses?

Yes, typically 40x the deposit plus bonus amount. Always check the bonus terms as requirements vary per promotion.

How long do withdrawals take?

E-wallet withdrawals are usually processed within 24 hours. Credit card and bank transfers can take 3–7 business days. Cryptocurrency withdrawals are often processed within 24 hours.

Is the casino licensed and safe?

Yes, it holds a Curacao license and uses SSL encryption. However, players should verify local gambling laws and tax implications for Curacao-licensed casinos.

Can I play on mobile?

Yes, the casino is optimized for mobile browsers. You can add the progressive web app (PWA) to your home screen for a native-like experience.

What is the VIP program?

The VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn comp points through wagering and can exchange them for bonuses. Higher tiers bring exclusive perks.

How do I contact customer support?

Live chat is available 24/7. You can also send an email to support@spacexycasino.com. Response times are typically under 5 minutes for live chat.

Does the casino support responsible gambling?

Yes, tools like deposit limits, session time reminders, and self-exclusion are available in the account settings.

We hope this guide helps you make informed decisions. Always gamble responsibly and have fun.

Maiara Tófano

Maiara Tófano é Sócia Proprietária e Corretora de Imóveis na Tófano Imóveis, bacharel em Direito, Avaliadora de Imoveis Inscrita no CNAI – Cadastro Nacional dos Avaliadores de Imoveis, Bacharel em Direito e Especializada em Direito Imobiliário pela FGV (Fundação Getulio Vargas), Curso em Fotografia Imobiliária, Apresentação de Imoveis e Programa de Desenvolvimento de Líderes para Mercado Imobiliário. Selecionada entre 10 empresários nacionais para participar do Mentoring Guilherme Machado.

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